We have a 30-day return policy. This means that you have 30 days after receiving your item to request a return.

To initiate a return, please contact us at help@glowsmile.co. Please note: returns must be sent to the following address:

Elevator
Weteringweg 18
2641KM Pijnacker
The Netherlands

Items returned to us without a return request will not be accepted.

If you have any questions about returns, please feel free to contact us at help@glowsmile.co. 

Damage and problems

Please inspect your order upon receipt and contact us immediately if the item is defective or damaged, or if you have received the wrong item. We will then be able to evaluate the problem and resolve it for you.

Exceptions/items that cannot be returned

Certain types of items cannot be returned, such as customized products (e.g., special orders or personalized items) and personal care items (e.g., beauty products). Please contact us if you have any questions or concerns about your specific item.

Unfortunately, gift cards cannot be returned.

Exchanges

The fastest way to get the item you want is to return the item you have and purchase the new item separately once the return has been accepted.

14-day legal cooling-off period in the EU

Notwithstanding the above, if the goods are shipped to the European Union, you have the right to cancel or return your order within 14 days, for any reason and without giving any reason. As above, your item must be in the same condition as when you received it, unworn or unused, with tags and in its original packaging. You will also need a receipt or proof of purchase.

Refund

Once we have received and inspected your return, we will notify you and let you know if the return has been approved. If approved, you will automatically be refunded within ten business days via the original payment method. Please note that it may take some time for the bank or credit card company to process and deposit the refund.

Please contact us at info@glowsmile.nl if it has been more than 15 business days since we approved your return.

Return policy

At GlowSmile, our priority is your satisfaction with your purchase. If for any reason you are not completely satisfied, you can request a return within 30 days of receiving your order.

Return conditions

• The item must be returned within 30 days of receiving your order.
• The item must be in its original condition, unworn, unwashed, and with all original labels and packaging.
• You are responsible for the return shipping costs, unless the item is defective or was delivered incorrectly.
  
• For all approved returns, 5% of the purchase price will be charged as a restocking fee. This fee covers the costs of processing, inspecting, repackaging, and restocking the returned item. This fee will be automatically deducted from the refund amount.
• Once we have received and inspected your return, you will receive a confirmation and the amount (minus the 5% restocking fee) will be refunded to the original payment method within a few business days.

Non-returnable items

The following items are not eligible for return:

• Gift cards
  
• Custom-made or personalized items

How to request a return

Please contact our customer service department at help@glowsmile.co or log in to your account on our website https://glowsmile.co to request a return. We will provide you with further instructions for returning your item.

Refunds

Once we have received and inspected your returned item, we will send you a confirmation email. If your return is approved, your refund will be processed and automatically applied to your original payment method within a few business days.

Shipping costs

You are responsible for the shipping costs for returning your item, unless it is a defective or incorrectly delivered item. Shipping costs are non-refundable.

Contact

If you have any questions about our return policy, please contact us by email at help@glowsmile.co

Returns should be sent to the following address:

Recipient: Elevator
Weteringweg 18
2641 KM Pijnacker
The Netherlands
Elevator [GlowSmile]
Chamber of Commerce number: 92295525
Email: help@glowsmile.co