Terms and Conditions

General Terms and Conditions for the Entrepreneur

Article 1 – Definitions

Cooling-off Period: The period within which the consumer can exercise their right of withdrawal;
Consumer: A natural person not acting in the exercise of a profession or business who enters into a distance contract with the entrepreneur;
Ongoing Contract: A distance contract concerning a series of products or services, with obligations spread over time;
Right of Withdrawal: The consumer’s option to withdraw from the distance contract within the cooling-off period;
Entrepreneur: The natural or legal person offering products or services remotely to consumers;
Distance Contract: A contract concluded between the entrepreneur and the consumer using remote communication techniques;
CESOP: The Central Electronic System of Payment Information introduced by the EU to monitor payment service providers.

Article 2 – Identity of the Entrepreneur

Business Name: Elevator [GlowSmile]
Chamber of Commerce (KvK) Number: 92295525
VAT Number: NL004947371B32
Customer Service Email: help@glowsmile.co
Business Address: Oder 20, 2491DC ‘s -Gravenhage, The Netherlands

Article 3 – Applicability

These general terms and conditions apply to every offer by the entrepreneur and every concluded distance contract. Before the agreement is finalized, the terms are made available electronically or otherwise.

Article 4 – The Offer

Offers are non-binding. The entrepreneur reserves the right to modify offers.

The offer clearly specifies total costs, including shipping fees, customs duties, and any additional charges collected by the postal or courier service.

Article 5 – The Agreement

The agreement is established once the consumer accepts the offer and complies with the specified terms. The entrepreneur will confirm acceptance immediately via email.

Article 6 – Right of Withdrawal

Consumers have the right to withdraw from the contract within 14 days of receiving the product without providing a reason.

Return shipping costs are borne by the consumer when exercising the right of withdrawal.

Article 7 – Costs in Case of Withdrawal

The entrepreneur will reimburse payments within 14 days of the withdrawal, provided the product is returned in its original condition.

Article 8 – Customs, Import Duties, and VAT Liability

  1. All goods offered and sold through this website are shipped under the delivery term Delivered Duty Unpaid (DDU), as defined under the Incoterms 2000.
  2. Such obligations include:
    • Payment of import duties, VAT, GST, and other applicable taxes;
    • Customs clearance costs and any handling fees;
    • Compliance with local import laws and regulations.
  3. The seller does not act as the importer of record. Responsibility transfers upon shipment.
  4. The entrepreneur provides commercial documentation but is not responsible for specific import compliance.
  5. The customer indemnifies the entrepreneur for any issues arising from non-compliance.
  6. Customers are advised to consult customs authorities before ordering.

Article 9 – CESOP Compliance

From 2024, payment service providers will register transaction data in the CESOP system as per EU regulations. The entrepreneur complies with these regulations.

Article 10 – Conformity and Warranty

The entrepreneur ensures that the products meet the agreement and legal requirements.

Defects must be reported in writing within 14 days. Products must be returned in original packaging and condition.

Article 11 – Delivery

Orders are delivered within 30 days unless otherwise agreed.

Delays will be communicated within 14 days of the order date.

The customer is responsible for import-related processes. The entrepreneur is not liable for customs delays.

Article 12 – Complaint Resolution

Complaints must be submitted in writing within 7 days of discovering the issue.

The entrepreneur will respond within 14 days or provide an estimated resolution timeline.

Article 13 – Disputes

These terms are governed by Dutch law. Disputes will preferably be resolved amicably or submitted to a Dutch court if necessary.